Benefits of an Extraordinary IT Experience

Deliver Solutions That Meet Your Business Needs

Improve ITSM, ITOM, ITAM, and SPM processes with guidance on best practices, common practices, and industry insights from practitioners who have been in your shoes and speak your language.

Accelerate Your Journey

Accelerate your transformation efforts with a phased roadmap that delivers value and increased automation at each step and ensures a lasting positive impact that aligns to your business objective.

Define Standards Across Your Organization

Implement lifecycle processes and governance mechanisms that ensure consistency in your infrastructure and processes so they align to your business needs and budget.

Evolve with Confidence

Scale and adapt with confidence knowing that you are operating with a properly designed and implemented solution that maximizes the benefits from your technology investment.

ITSM Quick Start

Enhance Customer Satisfaction, Reduce Costs

Go beyond inconsistent and manual processes and into delivering reliable, cost effective services.

  • Better categorization and auto-assignment
  • Enhanced change approval process
  • Better data relationships
  • Integrated knowledge management


Reduce Downtime by 25% by Having a Single Source of Truth About Cis

Go beyond incomplete or inaccurate CI data and into a single source of truth with AltGenix CMDB/IRE Tuning.

  • Real-time visibility into the environment
  • Dependency mapping
  • Health dashboard
  • Deduplication of Cis

Project Portfolio Management

Strategically Align and Streamline Projects on One Dashboard

Go beyond disconnected project management tools and into strategic execution with AltGenix Project Portfolio Management (PPM) Quick Start.

  • Track project health and status
  • Resource capacity planning
  • Project workbench
  • Goals framework and investment portal

Common Service Data Model

Boost Service Efficiency and Decision-making

Go beyond a collection of configuration items and into driving value for your top business services with AltGenix Common Service Data Model  (CSDM) Quick Start.

  • Technical, application, and business service portfolio
  • Application services lifecycle management
  • Standardized data model
  • Impact visualization and analysis

Hardware Asset Management

Optimize Decisions With Trustworthy Hardware Data

Go beyond manual processes and spreadsheets and into making decisions based on data you can trust with AltGenix Hardware Asset Management Quick Start.

  • Integration with request management
  • Process improvement and automation
  • Improve reclamation, disposal, and legal holds
  • Dashboard and reports

Software Asset Management

Optimize Software Costs

Go beyond worrying about compliance audits and into optimal business enablement with AltGenix Software Asset Management (SAM) Quick Start.

  • License usage and discovery maps
  • License workbench
  • Dashboards and reports
  • Improved software distribution and reclamation

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