Benefits of an Extraordinary User Experience

Give Users What They Need

Help employees and customers complete their tasks more efficiently by getting them to the right content on the first try. Improving navigation and search increases adoption, decreases generic tickets, and improves satisfaction.

Unify and Engage

Put all the resources your users need in one place. Reduce the complexity and costs by uniting your workforce under a single digital experience. Our Service Portal, Employee Center, intranet and multi-department solutions will ensure consistency across departments.

Increase Self-Service

Reduce load on your service desk while enabling users to get their job done. Our Employee Center and native mobile solutions tackle critical pain points to optimize workflows and move the operational needle in the right direction.

Personalize the Experience

Make your service portal or native mobile app the first place people go to get resources and support because it fits their needs so well. Understand what you should personalize in the experience and get help making it happen.

Employee Center

Deliver a Better Experience on Employee Center

Give your employees an enhanced portal experience so they can stay connected, easily find help, and get the support they need to get the job done from anywhere using ServiceNow’s Employee Center.

  • Content-First Strategy
  • User Advocacy
  • Taxonomy Consulting
  • Organization Change Management

Service Portal

Create an Exceptional Experience

Make the most of your self-service investment by creating an exceptional user experience. Our Service Portal and Employee Center solutions tackle critical pain points to optimize employee workflows and move the operational needle in the right direction. Create a memorable presence within your company while feeling confident about meeting future needs.

  • Intuitive Navigation
  • Unified Experience
  • Safe Customization
  • Increased Adoption

Intranet

Engage Your Enterprise

All of the resources your employees need in one place. Reduce the complexity and costs of ownership for your users by uniting your workforce under a single digital experience. Our intranet and multi-department solutions will ensure consistency across departments while still allowing each department to own its content.

  • Decentralized Content
  • Personalized Access
  • Actionable Information
  • Improved Navigation

Native Mobile App

Put Better Service in Your Hands

Join higher education institutions, municipalities, and enterprises as they support their users wherever they are. Compliment your Service Portal or intranet with native mobile access to essential content and support. Take advantage of NOW Mobile offerings tailored to your business or get complete control over the user experience and branding through NewRocket’s Native Mobile framework.

  • Consumer-Level Experience
  • Optimized User Interface
  • Push Notifications
  • Your Branding

Custom App

Need Something Else?

We are continually expanding what’s possible with ServiceNow. Let our expert team of designers and developers tackle your toughest challenges with solutions that are not only intuitive and powerful but also maintainable.

  • Process Support
  • Customer Engagement
  • System Integration
  • Product Development

Design & Content Consulting

Maximize User Engagement and Adoption

Help your users find what they are looking for and complete their tasks faster by delivering useful and compelling content in a UI that is inviting and easy to use.

  • User Research
  • Taxonomy and Content Optimization
  • Wireframing
  • Mockups

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