Benefits of an Extraordinary CSM
Give Your Employees the Power to Perform
Permanently fix (and even prevent) issues by connecting customer service to the right department and automating processes across internal teams for faster resolution. Gain real-time visibility into the health of customers’ products and services to proactively detect problems and prevent issues entirely.
Enable Self-Service and Automation
Empower your customers on a self-service portal that initiates automated solutions for common requests. Complete requests and get answers in a conversational format with a chatbot, find answers using external knowledge content, and get visibility into real-time data of purchased products and services.
Gather Insights
Enable reporting and dashboards for agents to prioritize work and monitor performance against SLAs driven by customer contracts and entitlements. Provide executives with analytics and trends to inform business decisions on offering costs, areas of growth, and profitability of services.
Resolve Rapidly
Prevent downtime by monitoring the health of customers’ assets to automatically trigger workflows to schedule maintenance, dispatch technicians, and permanently resolve issues with root cause identification and corrective actions.
